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Calendar slots look wrong

Use this when buyers see no times, the wrong times, the wrong time zone, or appointment windows that the team would not actually honor.

Identify the scheduling source

First confirm which source Porchlight is using for the test:

  1. Google Calendar integration.
  2. Cal.com integration.
  3. Porchlight fallback availability in Settings -> Availability.

Fallback availability is useful during a pilot, but it is not proof that Porchlight is reading the customer's real calendar.

Check the basics

  • Time zone for the business and appointment type.
  • Appointment duration.
  • Buffers before and after appointments.
  • Minimum notice and future booking window.
  • Whether the right calendar owner or event type is connected.
  • Whether busy events on the source calendar are marked busy, not free.
  • Whether fallback availability has stale weekly windows.
  • Whether the agent is offering the right next step, such as consult, showroom visit, design call, or site visit.

If Google Calendar is the source

Check the customer-owned calendar first. Porchlight should reflect the calendar the front office already trusts.

Look for:

  • Events that are marked free instead of busy.
  • All-day blocks that do not block the actual appointment hours.
  • The wrong calendar selected for Porchlight.
  • Team members using personal calendars that are not part of the connected source.
  • Time zone differences between the calendar and the buyer-facing test.

If Cal.com is the source

Open the Cal.com event type and check:

  • Event duration.
  • Availability schedule.
  • Connected calendar.
  • Buffers.
  • Booking limits.
  • Future availability window.
  • Time zone.

Then run the same buyer test again from the Porchlight link or widget.

If fallback availability is the source

Open Settings -> Availability and confirm the weekly windows, time zone, duration, and intended next step. Remove fallback windows if the customer does not want Porchlight offering times before the real calendar path is ready.

Send Porchlight this context

If slots are still wrong, open support and include:

  • The buyer-facing test URL.
  • The expected slots.
  • The slots Porchlight offered.
  • The intended scheduling source: Google Calendar, Cal.com, or fallback availability.
  • The business time zone.