1. Website widget opt-in
A homeowner visits an installer website with the Porchlight widget or a hosted Porchlight intake page, such as https://app.getporchlight.ai/embed/[orgSlug]. When the homeowner shares a phone number in the fallback contact form, they must check a dedicated SMS consent checkbox that is unchecked by default. In conversational chat, the disclosure appears in the same agent message before the homeowner provides the number.
By sharing your phone, you agree Salisbury Saunas may text you about this inquiry. Up to 10 msgs/inquiry. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms: https://www.getporchlight.ai/terms. Privacy: https://www.getporchlight.ai/privacy.
The phone field is optional. No SMS is sent unless the homeowner actively provides their phone number after seeing the disclosure and, where the form is used, checking the SMS consent box.
2. First inbound SMS opt-in
If a homeowner texts an installer's Porchlight SMS number before consent exists, Porchlight does not run the AI assistant or send conversational replies. It sends a one-time consent prompt, and the homeowner must reply YES before SMS conversation messages continue.
Salisbury Saunas: Reply YES to receive automated text messages about your inquiry. Up to 10 msgs/inquiry. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms: https://www.getporchlight.ai/terms Privacy: https://www.getporchlight.ai/privacy.
After YES, the confirmation reply repeats frequency, rates, and STOP/HELP instructions.
3. Account notification opt-in
A signed-in account owner or admin goes to /settings/notifications, enters an internal alert recipient phone number, checks a separate SMS consent checkbox that is unchecked by default, requests a verification code, then enters the code before SMS alerts can be enabled.
These alerts notify an opted-in account user when a lead needs follow-up or when a consult or site visit is booked.
Carrier reviewers can inspect the exact account-notification website flow, checkbox copy, verification message, and sample alert messages at /sms-account-notifications.
