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A2P 10DLC reviewer packet

Account notification SMS consent

Cymba Labs, LLC is the registered A2P business and direct sender for Porchlight, its SaaS product. The registered business website is https://www.cymbalabs.com/, which publicly identifies and links to Porchlight at https://www.getporchlight.ai/. This page documents the opt-in and message flow for the ACCOUNT_NOTIFICATION campaign. These are operational alerts that a business receives about activity inside its own Porchlight account. The people who opt in are the business's own staff — the organization owner or admin and any internal teammates they add — using their own mobile numbers. There are no consumer, lead, or buyer recipients on this campaign. Opt-in happens inside the authenticated Porchlight web app; because that screen is login-gated, this public page reproduces it exactly so carrier reviewers can see the consent language, optional phone and checkbox controls, independent Save action, and verification step without an account. Users can save and use Porchlight without entering a mobile number or consenting to SMS.

Opt-in summary: who, where, and how consent is collected

Who opts in

The business's own staff. A signed-in organization owner or admin enters the mobile number of an internal recipient (themselves or a teammate at the same business) who should receive operational account alerts. There are no consumer, lead, or buyer recipients on this campaign — every recipient is a first-party user of the business's own Porchlight account.

Where opt-in happens

Inside the authenticated Porchlight web app, on the Settings > Notifications screen (https://app.getporchlight.ai/settings/notifications). Because that screen is login-gated, this public page reproduces the optional SMS section and the independent Save action so carrier reviewers can test both paths without an account.

How consent is collected

The phone field and dedicated SMS consent checkbox are optional, and the checkbox is unchecked by default. A user can leave both blank, save their notification preferences and continue using Porchlight with email. Only a user who voluntarily checks the box can request a code from Porchlight by Cymba Labs, LLC; recurring SMS remains off until that code is confirmed.

Campaign summary

Use case

ACCOUNT_NOTIFICATION. Cymba Labs, LLC, operating as Porchlight, directly sends operational alerts to an opted-in internal account user or team recipient.

Recipients

Signed-in organization owners, admins, or internal recipients entered by those users in notification settings.

Frequency

Message frequency varies based on account activity and enabled notification settings.

Website opt-in flow

Opt-in happens in the authenticated notification settings screen. The reviewer-accessible evidence for that login-gated screen is this public page: https://www.getporchlight.ai/sms-account-notifications.

  1. Who: A signed-in organization owner or admin of the business opens Settings > Notifications inside the Porchlight web app. Recipients are the business's own staff — never consumers, leads, or buyers.
  2. Voluntary choice: The internal mobile-number field is labeled optional and the separate SMS consent checkbox is labeled optional and starts unchecked. The user can leave both untouched and click Save preferences. Their settings save, email remains available, and they can continue using every Porchlight service without SMS.
  3. Optional enrollment request: A user who chooses SMS enters their mobile number and checks the dedicated SMS consent checkbox containing the full disclosure below. This action is required only to request an SMS enrollment code; it is never required to save settings, access the account, or use the service.
  4. Confirm the recipient: They click Send code; Porchlight by Cymba Labs, LLC texts a one-time enrollment code to that number. The mobile recipient confirms enrollment by providing the code for entry in Notification Settings. No recurring alerts are sent unless the code is confirmed.
  5. Activate: Only after the consent box is checked and the code is verified can the SMS channel be enabled. The recipient can reply STOP at any time to opt out, or HELP for help.

Authenticated settings URL: https://app.getporchlight.ai/settings/notifications

Legal disclosures

Cymba Labs, LLC operates Porchlight and is the direct sender of this messaging program. Customer businesses do not send messages through this campaign.

Mobile information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. The privacy policy includes message frequency and message/data-rate disclosures.

Interactive reproduction of Notification Settings

This form demonstrates both choices. With the optional phone field blank and optional SMS checkbox unchecked, the enabled Save settings without SMS button lets a user save their notification preferences and continue using Porchlight with email. Send code is a separate action that becomes available only if the user voluntarily enters a number and opts in. Recurring account alerts remain disabled until the one-time code is confirmed.

Notification settings

Email works without SMS. The mobile field and SMS consent below are both optional.

SMS is optional

SMS channel

Off unless the optional enrollment and verification steps are completed.

Off

Send code is gated because it begins optional SMS enrollment. It does not gate saving settings, account access, or any Porchlight service.

You can submit this form now with the phone field blank and SMS consent unchecked. Email preferences save normally and SMS stays off.

Exact opt-in disclosure

I agree to receive automated account notification text messages from Porchlight by Cymba Labs, LLC about lead needs follow-up alerts and booked consult or site-visit alerts for this organization. SMS enrollment is optional and is not a condition of account access or service. Message frequency varies based on account activity. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See the Terms and Privacy Policy.

Verification message

Porchlight by Cymba Labs, LLC: Confirm account-alert enrollment for Salisbury Saunas. Enter code 123456 in Notification Settings within 15 minutes. Recurring alerts begin only after confirmation. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Keyword handling

Initial opt-in
No keyword opt-in. Initial enrollment happens through the authenticated website form and verification-code step.
Opt out
STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT
Re-subscribe
START, UNSTOP, YES. These only restore a previously verified internal alert recipient after opt-out.
Help
HELP
Re-subscribe response
Porchlight by Cymba Labs, LLC: You are re-subscribed to recurring account notifications. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.
Opt-out response
Porchlight by Cymba Labs, LLC: You have been unsubscribed from account notifications and will receive no further messages. Reply START to re-subscribe.
Help response
Porchlight by Cymba Labs, LLC account notifications: Reply STOP to opt out, START to re-subscribe, or contact hello@cymbalabs.com for help. Msg & data rates may apply.

Representative account-alert messages

Bracketed values identify fields that vary with each account event. Enrollment verification is documented separately above and is not an operational account-alert sample.

Porchlight by Cymba Labs, LLC - account alert for [Business Name] New lead requires staff follow-up Call [Lead Name]: [Lead Phone] Next: [Recommended Next Step] [Project Summary] Details: https://app.getporchlight.ai/leads/[Lead ID] Reply STOP to opt out, HELP for help.

Porchlight by Cymba Labs, LLC - account alert for [Business Name] Consult or site visit booked Call [Lead Name]: [Lead Phone] Booked: [Date and Time] Next: [Recommended Next Step] [Project Summary] Details: https://app.getporchlight.ai/leads/[Lead ID] Reply STOP to opt out, HELP for help.

Porchlight by Cymba Labs, LLC - account alert for [Business Name] Lead requested human follow-up Call [Lead Name]: [Lead Phone] Next: [Recommended Next Step] [Handoff Summary] Details: https://app.getporchlight.ai/inbox/[Conversation ID] Reply STOP to opt out, HELP for help.