porchlightGet Porchlight unstuck.
Lead recovery, launch help, widget troubleshooting, scheduling questions, and product issues route through this support hub.
Send this to your web person
Use the web-person packet for the snippet, CSP notes, allowlist checks, and launch verification steps.
Open handoff packetNeed launch help?
Use the form below for widget install blockers, calendar issues, or agent setup questions.
Start support requestLaunch troubleshooting
Start with the blocker guides for missing widgets, blank panels, domain setup, calendar slots, and web-person handoff.
Open blocker guideHelp with lead recovery
Recovery starts with your existing inquiries and a reviewed email follow-up plan. It does not require a website widget or calendar. You provide the records, confirm permission, approve messages and timing, and handle customer replies. Guided setup helps you prepare the import and establish the managed sender path before outreach.
Prepare and import your backlog
CSV columns, row checks, project review, and permission before follow-up.
Set up email and review your campaign
Managed sender approval, owner testing, messages, timing, and recipient preview.
Handle replies and stop follow-up
Owner alerts, human takeover, outside contact, suppression, and opt-outs.
Find the right guide first.
The fastest support path is usually the guide for the exact surface you are setting up. If the guide does not solve it, send the request and Porchlight will carry the context into the support queue.
Install the website widget
Embed script, CMS paths, source tracking, and customer-domain setup.
Calendar and scheduling
Google Calendar, Cal.com, fallback availability, and slot troubleshooting.
Inbound email
Forward website form demand into Porchlight without replacing the site.
Docs library
Browse all current setup and integration guides.
FAQ
Pricing, scope, data ownership, integrations, and launch basics.
Launch blocker checklists
These cover the issues most likely to stop an outdoor-living dealer from going live.
Widget not showing
Snippet, cache, org slug, publish state, and blocked-host checks.
Blank panel or CSP block
Browser security errors, frame rules, script rules, and safe CSP allowlists.
Domain allowlist
Exact website hosts, apex/www variants, redirects, and customer consult URLs.
Calendar slots wrong
Google Calendar, Cal.com, fallback availability, time zones, and buffers.
Web-person handoff
Copy-ready launch packet for the contractor, agency, or internal web owner.
Send a support request.
We’ll receive your request and send you an email receipt.